Shipping and Delivery Policy

Store Name: whcuw.shop
Company Name: ARLA FOODS AMBA
Last Updated: September 10, 2026

This Shipping and Delivery Policy applies to all orders placed through whcuw.shop.

1. Shipping Area

We currently deliver orders only to valid addresses within Germany.

We do not currently ship to addresses outside Germany. Orders submitted with a delivery address outside Germany may be cancelled and refunded.

2. Order Processing

Orders are usually processed within an estimated 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will normally be processed on the next business day.

During periods of high demand, processing may take longer. If a significant delay occurs, we will contact you using the email address provided with your order.

3. Estimated Delivery Time

After processing, the estimated transit time within Germany is 8–15 business days.

The estimated total delivery time, including order processing and transportation, is therefore approximately 9–18 business days.

All delivery periods are estimates and are not unconditional guarantees. Delivery may be affected by carrier delays, weather, public holidays, an incorrect or incomplete address, or other circumstances outside our reasonable control.

4. Shipping Costs

Standard shipping within Germany is free of charge.

No minimum order value is required to qualify for free standard shipping. Any optional expedited or special delivery charges will be clearly displayed before the order is completed.

5. Order Tracking

When tracking information becomes available, it will normally be sent to the email address provided during checkout.

Please allow a reasonable amount of time for the carrier’s tracking system to update after receiving the tracking number.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name

• Street name and house number

• Postal code

• City

• Valid contact details

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Delivery Attempts and Unclaimed Packages

The carrier may make more than one delivery attempt or leave instructions concerning collection or redelivery.

Customers are responsible for following the carrier’s instructions within the specified period. If a package is returned because it was not collected, the address was incorrect, or delivery was refused without a valid reason, please contact us so that we can review the available options.

Any additional reshipping charges will be communicated before a replacement shipment is arranged.

8. Delayed Shipments

If your order has not arrived within the estimated delivery period, please check the tracking information and contact us.

We will assist you in requesting an investigation from the carrier where appropriate. Carrier investigations may require additional processing time.

A temporary delay does not automatically mean that a package has been lost.

9. Lost or Damaged Packages

Please inspect your package when it is delivered.

If the package or product arrives damaged, is incomplete, or appears to have been lost during transportation, contact us promptly at sekobergmansdevyn@gmail.com.

Please include:

• Your order number

• A description of the problem

• Photographs of the package and product, if applicable

• Any relevant information provided by the carrier

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

10. Risk of Loss or Damage

The risk of loss or damage remains with us until the goods are physically delivered to you or to a third party designated by you, other than the carrier.

11. Separate Shipments

Orders containing multiple products may be delivered in separate packages. When this occurs, tracking information may be provided separately for each package.

You will not be charged additional standard shipping fees solely because an order is delivered in multiple packages.

12. Order Changes and Cancellations

Please contact us as soon as possible if you wish to change or cancel an order.

We will try to accommodate the request, but we cannot guarantee that changes or cancellations will be possible after the order has entered processing or has been dispatched.

Approved refunds will be handled in accordance with our Refund and Return Policy.

13. Contact Information

If you have questions about processing, shipping, tracking, or delivery, please contact us:

Store name: whcuw.shop
Registered company: ARLA FOODS AMBA
Production unit/business location: Arla Foods amba, Arinco Engroslager
Email: sekobergmansdevyn@gmail.com
Business address: C/O Arla Foods amba, Trøstrupvej 1, Trøstrup, 6920 Videbæk, Denmark
CVR number: 25313763
P number: 1018087703
Shipping area: Germany only